Refund policy

If for any reason you are not satisfied with your purchase, we are happy to offer returns, replacements, or refunds. However, please note the following conditions:

  • Items that have been worn, used, or altered are not eligible for return.
  • Products specified as non-returnable on their product pages cannot be returned.

Return Process:

Please contact our customer support during our working hours (8:00 AM to 8:00 PM EST) via email, phone, or live chat to initiate a return, refund, or replacement request within 30 days of receipt. You will need to provide:

  • A photo of the product you wish to return.
  • Return the product, including all parts and accessories, via express delivery.
  • If you choose to replace the item, you will be responsible for the redelivery cost.
  • No commission will be charged for returns or replacements due to quality issues.

Refund Method:

Refunds will be issued via credit card or PayPal.

Contact Us:

We are dedicated to ensuring your satisfaction. Please don't hesitate to reach out to us if the product you purchased does not meet your expectations.

E-mail: service@heartcaptor.com

Precautions:

  • Please return the product to the designated address provided via email.
  • Write the order number on the outside of the package.
  • If you have any questions or concerns, please contact us.

Requirements for Return:

  • Items must be returned within 30 days of delivery.
  • Items must be unused, undamaged, and in their original packaging.
  • If the return is initiated by the consumer, they are responsible for the shipping fee. However, if the return is due to our error, the shipping fee will be waived.

We hope this information is helpful. If you have any further questions, please feel free to contact us.